By using the MakeSpace on the web, users are able to keep track of their stuff, organize it, and create bookings for new storage requests. The existing experience was lackluster and failed to integrate features essential to a complete user experience. Our 3-person product team overhauled the previous web dashboard & booking flow to address these issues and increase conversion. I designed the web experience to mirror patterns we were developing in the mobile iOS app to create familiarity cross-platform.
Looking at the Whole Picture
When taking a step back, it’s easier to see how a first-time user would experience the booking flow,
versus an existing user who would be operating from their dashboard.