Nest Subscriptions Management Tool

Nest Subscription Management Tool

Nest offers an array of smart home products that efficiently work together to improve users daily lives. Customers looking to level-up their Nest experience can do so by adding a subscription service to any of their products.  Our challenge was to create a tool that would allow users to easily manage their subscriptions. Nest and Free Association collaborated closely to build a scalable solution that would make managing subscriptions a seamless end-to-end experience.

Role

Lead Product Designer

Year

2017

What is Nest Aware? 

Nest Aware adds extra intelligence to users’ Nest Cams by unlocking special features and extended video history. Users have the option to pay monthly / annually or continue without a subscription. They can cancel at any time, swap subscriptions between cameras, upgrade or downgrade their subscription levels. 

Multiple Touchpoints to Adding Nest Aware

Adding Nest Aware to your cameras can be done in three ways—1, at point-of-sale during a camera purchase; 2, through the mobile app post-sale; or 3, through a user’s account settings post-sale.

Creating flexible components

We developed a system of stackable cards that could accommodate for multiple device types in various states. These cards visualized device/subscription pairings in a more coherent way.  Our goal was to clearly communicate which device the user was interacting with and surface information that was most useful at a glance.

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Putting the pieces in place

Our biggest challenge was to figure out a way to work within the existing framework on the Nest account pages. This forced us to think critically about our card design and ensure that it could hold up on it’s own.

Extending the system

As Nest introduced a new security system to their product line, we had to expand our subscription management system accommodate for new types of subscriptions. Additionally, new subscription bundles were introduced and sold by third-party providers.

ADDING PROFESSIONAL MONITORING VIA CODE ACTIVATION

ADDING PRO MONITORING + NEST AWARE BUNDLE VIA CODE ACTIVATION

DOWNGRADING A SUBSCRIPTION BUNDLE VIA CODE ACTIVATION